All orders are subject to availability and acceptance by Snow Venture Pte Ltd (SVPL). SVPL reserves the right to reject any order.
SVPL and its employees shall not be liable for any death, personal injury (unless such death or personal injury was caused by the negligence of SVPL or its employees), loss or damage however caused while in the venue nor are they liable for any complaints, claims, refunds, or exchange for any reason whatsoever, including without limitation but subject to conditions (3) - (5) below, cancellation or postponement of the event. Any other refunds shall be made only at SVPL's discretion.
NO EXCHANGE of tickets will be made under any circumstances and tickets are not transferable.
NO REFUND / UPGRADE / DOWNGRADE of tickets will be made under any circumstances. Tickets can be refunded only when subject to conditions (12-14) below.
The resale of tickets at the same or any price in excess of the initial purchase price is prohibited.
Identity cards (and other discount cards where applicable) must be shown for ticket verification at entry points.
SVPL reserves the right without refund or compensation to refuse admission to any person whose conduct is disorderly or unbecoming.
SVPL may add, withdraw or vary advertised events, programs, and audience capacity without prior notice.
SVPL may use the ticket holder's image or likeness in any live or recorded video display, photograph or picture.
SVPL may postpone, cancel, interrupt or stop the event/program due to adverse weather, dangerous situations, or any other causes beyond reasonable control.
The Ticket Holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.
The Ticket Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.
Singapore law shall govern the sale of all tickets and customer agrees to submit to the exclusive jurisdiction of the Singapore courts.
REFUND (EVENT/PROGRAM CANCELLATION BY SVPL PRIOR TO PERFORMANCE)
If an event/program is postponed or cancelled by SVPL, any refund made by SVPL shall be in accordance with the price paid by the ticket holder for the ticket. SVPL shall not be liable to make a refund beyond the paid amount under any circumstances.
Refunds are only applicable for tickets directly purchased from SVPL and not through any third party vendor. Customer who purchased tickets from other vendors and platforms must contact the respective vendor to seek their refund.
In the event of cancellation by SVPL, all tickets purchased using credit/debit cards shall be refunded through electronic payment or cheque. Customer contact and ticket details must be provided.
The identity of the person receiving the refunds will be recorded by our Finance Department. Refund will not be entertained if customer does not come to SVPL to claim the refund within 1 month from the date of cancellation.
By buying tickets online, you shall be deemed to have read, understood and agreed to the terms above.